March 2015

ECR 2015 to look at the communication between patients and radiologists.

Wednesday, March 4, 2015 (ECR) – Good communication between patients and doctors is essential for proper patient care. A session organised by the European Society of Radiology Patient Advisory Group (ESR-PAG) will focus on this crucial aspect of healthcare on Sunday at ECR 2015, said Nicola Bedlington, Secretary General of the European Patients’ Forum and Chairperson of ESR-PAG, ahead of the ECR Opening Press Conference on Wednesday.

“Doctors and patients have different views on what makes good and effective communication, therefore it is important to discuss ways in which these differences can be bridged. A dialogue on patient-doctor communication can be beneficial for both stakeholders. On the one hand, it helps radiologists to better understand their patients’ needs, to adapt their practice accordingly and to improve their communication skills. On the other hand, close collaboration with professionals will allow patients to obtain better understanding of the work of all the people involved in a radiological department, of the advantages and limitations of imaging, and of what can be expected from a radiological examination or an imaging-guided interventional procedure,” she explained.

The session, titled ‘Communicating the results of radiologic studies to patients: from high-tech to human-touch imaging’ will outline the importance and challenges of doctor-patient communication in relation to delivering news to a patient and how patients want to be informed. It will also address highly sensitive issues such as the involvement of psychological support.

Two patient representatives from brain disorder related associations (the European Federation of Neurological Associations and the Stroke Alliance For Europe) will take part in the session to convey an impression of how communication with those affected by brain disorders is especially challenging, in terms of the neurological deficits of patients, coupled with the complexity of the pathology and the severity of the diagnosis.

“The session is a step in strengthening our efforts to improve patient-doctor communication and it provides a platform for direct interaction between patients and doctors on this important issue,” Bedlington said.

On Saturday, the ESR-PAG will hold another session, in which it will present a driver diagram on patient-centred care, which has been developed in cooperation with the ESR Audit and Standards Subcommittee. This diagram should provide a framework on how to embed patient-centred care in radiology departments, and offer a platform to examine the ethics behind patient-centred care from the perspective of both patient and radiologist.

It is the first time the ESR-PAG has organised two sessions at the ECR. The group, which was established at ECR 2013, comprises seven patient representatives, one radiographer representative and five ESR representatives. It aims to ensure a patient-centred, human approach is embedded in the work of the ESR, and works toward the improvement of communication between radiologists and patients.

Nicola Bedlington: Secretary General, European Patients’ Forum, Vienna, Austria


Saturday, March 7, 10:30–12:00, Room L 1

ESR Patient Advisory Group
ESR-PAG 1 The challenges of providing true patient-centred care: moving forward together

  • Chairmen’s introduction
    N. Bedlington; Vienna/AT
    P. Cavanagh; Taunton/UK
  • Ethics in patient-centred radiology
    C.D. Claussen; Tubingen/DE
  • Lost in radiology: is there a doctor in the department?
    E. Briers; Hasselt/BE
  • An ESR framework for delivering patient-centred care in radiology’s services
    P. Cavanagh; Taunton/UK
  • Panel discussion: on the ‘driver diagram for patient-centred care in clinical radiology’


Sunday, March 8, 10:30–12:00, Room L 1

ESR Patient Advisory Group
ESR-PAG 2 Communicating the results of radiological studies to patients: from high-tech to human touch imaging

  • Chairmen’s introduction
    N. Bedlington; Vienna/AT
    B. Brkljačić; Zagreb/HR
  • Who is the patient of the radiologist?
    L.E. Derchi; Genoa/IT
  • Communicating results of radiological studies to the patient with breast cancer: view of the patient who is also a physician
    A. Balenović; Zagreb/HR
  • Brain disorder – the communication challenge
    D. Walsh; Dublin/IE
    M. Messmer-Wullen; Lochau/AT
  • Panel discussion: From high-tech to human touch - how do we ensure this transition and what are the roles for the ESR and member societies?