FAQ

Please note, this FAQ section will be updated regularly (last update: July 6, 2020). If there is something that is not covered by the manual or the FAQ, please reach out to us.

 

General

A: If you are a new exhibitor and interested in our virtual exhibition, please contact promotion@myesr.org for more information.
If you have booked a booth for ECR 2020 in March, you are invited to exhibit in the virtual exhibition free of charge and should have received more information at this point. Please note that your participation is on a voluntary basis.

A: Yes, in 2020 there will only be a virtual exhibition. If you have booked a booth for ECR 2020 in March, your booth booking is still automatically transferred to ECR 2021.

A: All registered ECR 2020 participants are invited to access our virtual exhibition and online congress free of charge. For the ECR 2020 in March we had over 13.000 registrants. The registration to the ECR 2020 online edition is available online.

A: Please be informed that registration to the ECR 2020 virtual exhibition will be open to the public. Therefore, it is not limited to ECR 2020 registrants, but accessible to anyone who wishes to visit the exhibition. The ECR 2020 scientific and educational programme will be available on our ESR Connect platform (connect.myESR.org) and the ECR 2020 virtual exhibition will be accessible on the ECR 2020 EXPO-IP platform (ecr2020.expo-ip.com). Both platforms will require a registration. The registrations of the platforms are not connected to each other and therefore handled differently and completed separately from each other (which has mainly GDPR related reasons).

Registration to ESR Connect: the online ECR 2020 scientific and educational programme is accessible to anyone who has a valid registration to the ECR 2020 (face-to-face meeting March/July) or who has a valid (paid) registration for the ECR 2020 online congress in July.

Registration to ECR 2020 virtual exhibition: anyone who wishes to visit the virtual exhibition can register and visit the virtual exhibition free of charge. Registration is already open; pre-registration is nevertheless not necessary. Due to a double-opt-in system, every visitor will be asked to re-confirm their registration by clicking on an activation link that is sent to their email address after registration. Upon confirming the registration, the visitor can access the virtual exhibition.

A: The virtual exhibition will be accessible for visitors around the clock from July 15, 08:00 CEST until July 21, 23:55 CEST.

A: Basically, your virtual booth consists of a static background image of your choice, on which you can place so called ‘widgets’ to provide your visitors with information (documents, images, videos, links). In addition to this you have the option to implement a live chat tool of your choice and add webinar URLs from your choice of conferencing tool (like GoTo, Webex, etc.) to hold product presentations or present similar content as desired.

Please also see our demo booth below to test these features.

A: The virtual exhibition will be accessible for visitors around the clock from July 15, 08:00 CEST until July 21, 23:55 CEST. In general, you are completely free in setting up the hours you would like your chat tool to be staffed. We would recommend having a look at our scientific programme to plan your agenda and see what times would make sense for you. The ECR 2020 Online Congress Programme is taking place between July 15-19, 2020, starting at 08:30 each day and ending between 18:30 and 20:00 CEST.

During the times the chat tool of your virtual booth is not staffed, your visitors will still be able to leave you a note via the contact form - of either the chat tool or the virtual booth. With tawk.to for example the chat tool automatically transforms into an offline contact form as soon as the live chat is not staffed anymore.

A: Please make sure to finalise the set-up of your booth by July 10. Your booth will become visible to our participants from July 15, 08:00 CEST onwards until July 21, 23:55 CEST (= the official opening and ending date & time of ECR Virtual Exhibition).

A: Between July 10 and July 15, we will finalise all settings from our side and make sure that the whole navigation works smoothly for the opening of the virtual exhibition. During this time, your booth will already be visible to the other exhibitors of your exhibition hall via the exhibition hall overview on the top left of your screen. Please also note, we are not checking all your booths’ functionalities from July 10-15, we are working on the ‘bigger picture’ of our virtual exhibition. Please make sure that all is set up correctly on your end by then.

You will still be able to access the backend during July 10 - 15, the same applies for the five congress days. So, you can still make some last changes on your virtual booth and also access the booth visitor statistics at any time during the event.

After the virtual exhibition goes offline, you can access the backend for 14 more days to download statistics etc. before all data stored on the platform is deleted.

A: There are three ways the visitors can find your booth:

(1) The visitor journey will start on the ECR City Map, which allows our participants to click on the exhibition hall overview, the ACV and the M-Building. Clicking on the exhibition hall overview, the exhibition halls X1 to X6 plus the Expo Gallery will be visible. By clicking on one of the halls or the Expo Gallery, all booths with the respective company names, which are assigned to this location, will be shown from a bird's eye perspective. By clicking on one, the visitors enters your booth.

Navigation once the visitor is within the booth: The visitor can either click on the arrow symbol on the left or right of your booth to navigate from one booth to the next within this hall, or they can click on 'Expo Hall XY' on the top left of the page to navigate between the different booths of this hall.

(2) The visitor may use the list of exhibitors in the main navigation on the top of the page to access booths. The list of exhibitors will display all exhibitors in random order. It will display your booth's name, the company logo you uploaded (s. manual p. 8) and the text you entered in the field 'Text for Catalog' in your booth's settings (s. manual p. 11) plus a direct button to your booth.

(3) The visitors may use the search function of the virtual exhibition platform to find your company's booth.

A: Visitors of virtual booths will be informed by ESR upon registration that following individual-related data will be processed by exhibitors: ID, first name, last name, email address, number of visits, time and date of first and last visit, role (congress attendee or industry representative) and country. Furthermore visitors will be informed that such processing aims to record visitors of virtual booths. Such acquisition of data is in line with Art 6 (1) f) GDPR. The exhibitor has reasonable interest to receive information, who was interested in his presented goods and services. All data will be deleted 14 days after end of the congress and all exhibitors have committed to this process.

Further processing of individual-related data of visitors, conducted by the exhibitor himself, especially aiming to transmit promotion or any other material, requires a separate dedicated agreement between the visitor and exhibitor.

Exhibitors are responsible for processing personal data complying with terms of data-protection law. Exhibitors have to indemnify and hold ESR harmless for any claims or expenses of visitors resulting from illegal processing of personal data.

Content Management System

A: Kindly note, that you are responsible for operating the Content Management System (CMS) to set up your virtual booth. We have prepared a clearly structured and detailed manual on the EXPO-IP CMS as well as short video tutorials for you. Given the facts that we have over 200 exhibitors, we urge you to please take the time to thoroughly read through the manual. The EXPO-IP CMS is easy to use, but it is not fully self-explanatory. We suggest setting aside approx. two hours with our manual, videos and the EXPO-IP CMS to make yourself acquainted with the system.

Please note, operating the CMS (uploading contents, pictures, documents, adding webinar URLs from a conferencing tool of your choice and implementing chats) is in your own responsibility.

A: You can access your booth visitor statistics anytime in the CMS of our virtual exhibition platform (Booths > select your booth > tab 'Statistics'). The information collected there is live and can be exported in various formats. 

You will find the following data from every individual visiting your booth:

  • First name 
  • Last name 
  • Email address 
  • No. of visits 
  • Date & time of first visit
  • Date & time of last visit
  • Role (Congress Attendee or Industry Representative) 
  • Country 

Plus an automatically generated ID by EXPO-IP, which has no relevance for you.

For more information on how to retrieve this data please see our manual on p. 27.

A: Yes, they will be able to access your booth and widgets. You will have the option to offer ‘protected’ documents, which can only be downloaded once the visitor confirms to provide you with their contact data (name & email address). Please see p. 22 of our manual for more information.

A: Make sure to deselect the checkbox item 'Public' at the end of the 'Edit booth' screen to make your booth invisible to your fellow exhibitors during the set-up phase (until July 10).

Please note, this checkbox has to be selected again by/on July 10, when the set-up phase for the booth ends. Between July 10 and July 15 we will finalise all settings and make sure that the whole navigation works smoothly for the opening of the virtual exhibition on July 15, 08:00 CEST. You will still be able to access the content management system during July 10 - 15, the same applies for the five congress days.

If you are currently setting up conferences, please make sure to set their status on ‘inactive’ for the time being as they will otherwise be visible in the preview (in the dashboard of our demo user). They include a redirect to your booth, which will again make your booth visible for your fellow exhibitors during the set-up phase. Please make sure to set them on ‘live’ by July 10.

A: Please make sure you complete the following three mandatory steps: 1) Upload and assign a background image to your booth, 2) upload and assign your company logo to your booth and 3) enter your contact information and a short company description.

For more information please see chapter 2 of our manual 'Virtual booth set up – step by step instructions' (p. 5 ff) and our video tutorial 'How to set up your booth for ECR 2020 Virtual Exhibition'.

A: EXPO-IP has recently also translated their CMS manual into English. The home screen now shows an English version of the instructions. 

We would kindly ask you to still use our manual to set up your virtual booth and not the instructions provided on the platform, as our manual includes a few more details as well as information specific to the event.

A: Your website seems to block our platform’s inquiry to display it within an iFrame. To avoid this error message, please contact your website admin and ask him to change the settings of your website.

*encoded by SSL, accessible via the protocol ‘HTTPS’, 100% responsive and complying with current EU data protection agreements

Conferences

A: You are free to hold as many webinars as you would like, there are no restrictions from our side. 

Kindly note, our platform does not offer its own solution for webinar. You will need your own separate system, which is accessible via URL. Please be informed that you are responsible for the set-up in the backend as well as for promoting your webinar.

Please note, all preregistered visitors of our virtual exhibition platform can already browse through the programme in their personal dashboard, view your conferences and sign up for them, if your conference's status is set on 'Live'. This however does not mean that your booth is visible. Your booth will remain invisible to the public until July 15.

Have a look at the visitor's perspective by registering to our virtual exhibition on: https://ecr2020.expo-ip.com/

The conferences you created also have their own landing page, which you can use for promotional purposes. The URL consists of the official link to our virtual exhibition + 'landing/your conference ID'.

Have a look at our demo booth's conference landing page here: https://ecr2020.expo-ip.com/landing/192

A: Please note, you can test the access to your webinars with our demo user in the preview. To do a test run, set the starting time of your conference to now +10 minutes. The button 'Sign up' will change to 'To conference' and will direct you to your webinar. We have also simulated a test run in our video tutorial 'How to add a conference at your virtual booth'.

Our platform provider informed us that GoToWebinar (LogMeIn) has recently changed their Developer Center Portal, which now denies every licensee the access to their app settings. This hinders you in activating the GoToWebinar API, which is needed for creating a conference using the GoToWebinar Key in the backend of our platform.

To make sure the access to your conferences organised with GoToWebinar will work - regardless of whether GoToWebinar (LogMeIn) will manage to resolve the issue within the Developer Portal Center in time - please follow these steps:

  • Deselect the box for ‘GoTo Webinar’ in your conference settings

  • Go to your GoToWebinar Account, select the event and go to 'Share Event', here you will find the 'Registration URL'

  • Copy the ‘Registration URL’ and add the following 'get parametres' at the end of the URL: ?firstName=[vorname]&lastName=[nachname]&email=[email]

  • Now paste this extended Registration URL in the field ‘Conference URL’ in the backend of our virtual exhibition platform

  • When accessing your conference, your visitors will now be redirected to a registration page of GoToWebinar with their name and email address already prefilled, where they have to click on 'participate' to join your webinar

Promotion

A: The ESR will make sure to promote the fact, that the ECR 2020 online summer edition will also include a virtual exhibition. In case you wish to make specific promotional activities, please find our online promotion offers here.

You may use the official link to promote the ECR 2020 Virtual Exhibition in the lead time to the event. The direct link to your booth will only work from July 15, 08:00 CEST onwards.

If you added conferences in the CMS, you can also use the landing page of your conference for promotional purposes (see below 'Conferences' > Q3).

(1) You can create the direct link for your booth within the CMS of our virtual exhibition platform. To do so, please go to your booth’s settings and fill in the field ‘Short URL’. If you enter ‘ESR-Test’ for example, the direct link created is 'https://ecr2020.expo-ip.com/esr-test' (see also manual p. 11).

(2) Alternatively you can use the automatically generated link to your booth, which you find when previewing your booth. For our demo booth, this is e.g. 'https://ecr2020.expo-ip.com/stand/1098'. The demo booth preview link is 'https://ecr2020.expo-ip.com/stand/1098?demo=1', to get the direct link you delete the last part of the URL '?demo=1'.

Please note, the direct link to your booth will only work from July 15, 08:00 CEST onwards. You may use the official link to promote the ECR 2020 Virtual Exhibition in the lead time to the event: https://ecr2020.expo-ip.com/

Timeline

Until July 10, 2020

Edit your virtual booth within the CMS of our platform

July 10July 15, 2020

ESR will finalise the set-up of the navigation on the platform and your booth will become visible within its exhibition hall

July 15, 2020
08:00 CEST

ECR 2020 Virtual Exhibition goes online

July 21, 2020
23:55 CEST

ECR 2020 Virtual Exhibition ends & goes offline

 

Kindly be informed, you will still be able to access the content management system and edit your booth between July 10 - 15, the same applies for the five congress days.

 

Demo Booth

 

See a virtual booth from a visitor's perspective:

Video Tutorials

We have created three short videos for you to visualise the booth set-up process, the implementation of a chat tool as well as adding conferences to your virtual booth.

Virtual Booth Templates

 

Please find templates for the background image of your virtual booth plus instructions on how to edit these templates in Photoshop here:

Manual for Exhibitors - EXPO-IP CMS

Please use this manual to set up your virtual booth and not the instructions on the platform, as our manual includes a few more details as well as information specific to the event.

Manual for Exhibitors (Version May 25, 2020)